Who is the internal customer?
All employees in the facility are internal customers who must be cared for, motivated and provided with all forms of support, assistance and services in an efficient manner.
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| Who is the internal customer? |
Internal client
He is the employee, manager, direct superior, or co-worker, and he is the beneficiary of the service or good you provide to him that benefits him.
The importance of the internal customer
- An asset of the organization.
- The real capital of the facility.
Internal customer characteristics
- Moody sometimes.
- - He sympathizes with others in some human situations.
- He wants to serve him first.
- Patience sometimes.
- Explosion when delayed.
- Forgive if your service provider notices that they are very busy.
- Empathy with the service provider.
- cooperative.
- Loves himself.
- fanatic.
- reckless.
Customer service
When you provide high-quality services to internal customers, you create an appropriate work environment that is reflected in the satisfaction of the internal customer, and this is reflected in the satisfaction of the internal customer who provides a high-quality service or good to the company, the external customer, and the customer who benefits from the service becomes a positive marketer for the service provider and the facility together. This is in the case of good, high-end service, etc. If the service is not good, it is up to the service provider to choose between two, or provide a high-end service and benefit and grow, or provide an ordinary service and remain in his position, reduce the number of his clients, and be an ordinary person.
